Privacy Policy

Blue Oasis (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website au.blueoasisfilter.com, including related media forms, mobile websites, or applications (collectively, the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Personal Data: Name, shipping address, email address, and phone number that you provide when registering, making a purchase, or contacting us.
Payment Details: We do not store or save any credit/debit card details. All payments are securely processed by our trusted Payment Service Provider (PSP), ensuring that your financial information remains protected.
Derivative Data: Information collected automatically such as IP address, browser type, operating system, access times, and pages visited.
Financial Data: Payment-related details may be collected when you place an order (e.g., card brand, expiration date). All financial data is stored securely by our payment processors (Visa/Master). Please review their privacy policies for more information.
Social Media Data: If you connect via social platforms (Instagram, Facebook, etc.), we may collect your username, profile picture, and public data.

2. Use of Your Information

We may use the information we collect from you to:

Create and manage your account.
Process transactions and manage purchases.
Provide customer support and respond to inquiries.
Send updates regarding your account or order.
Fulfill and manage orders, payments, and deliveries.
Improve our services and website functionality.
Prevent fraudulent transactions and protect against unauthorized activity.
Compile anonymous statistical data for internal use.

🔒 Important: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

3. Disclosure of Your Information

Your information may be disclosed in the following circumstances:

By Law: To comply with applicable legal requirements in the Australian or other jurisdictions.
Service Providers: To third parties who provide services on our behalf (payment processing, shipping, hosting, customer service, marketing support).
Business Transfers: During any merger, sale of assets, financing, or acquisition of part or all of our business.

4. Cookies & Tracking

Our Site uses cookies to enhance user experience, analyze website traffic, and support certain features. You may disable cookies in your browser settings, but some functions of the Site may not work properly.

5. Security of Your Information

We implement administrative, technical, and physical safeguards to protect your data. While we take reasonable steps to secure the personal information you provide, please note that no system is completely secure.

6. Policy for Children

We do not knowingly collect information from children under 13. If such data is identified, we will delete it immediately.

7. Do Not Track

Our Site does not currently respond to browser “Do Not Track” signals as no standard has been adopted.

8. Your Rights

As per applicable Australian data protection laws, you may:

Request access to the personal data we hold.
Request correction or deletion of your data.
Opt out of marketing communications anytime.

Contact Information

Working Hours

Why Choose Blue Oasis Shower Filter?

At Blue Oasis, we do more than simply reduce chlorine. Our premium shower head filters help minimise hair breakage, reduce limescale build-up, improve water quality, and keep your skin feeling naturally hydrated after every shower. We build every filter using high-quality materials and long-lasting cartridges that provide reliable performance for up to six months. With fast Australia-wide delivery, simple DIY installation, and dedicated customer support, we’re committed to making it easy for you to upgrade your shower with a filtration system you can trust.