Refund & Return Policy

Return Policy:

At Blue Oasis, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, you may return it within 14 days of delivery for a refund or exchange.

How to Return an Item:

1. Contact Us:
Email our customer service team at info@blueoasisfilter.com to initiate a return. Please include your order number and the reason for the return.

2. Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization number (RA#) and instructions on how to return the item.

3. Packaging:
Please ensure the item is returned in its original packaging and in the same condition as you received it.

4. Return Shipping:
You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

5. Refund or Exchange:
Once we receive your return, we will inspect the item and process your refund or exchange. Refunds will be issued to the original form of payment.

Exceptions:

Used or installed cartridges cannot be returned for hygiene and health reasons. In such cases, the value of the cartridge may be deducted from the refund.
Damaged items caused by misuse are not eligible for return.
Shipping charges are non-refundable.

Why Choose Blue Oasis Shower Filter?

At Blue Oasis, we do more than simply reduce chlorine. Our premium shower head filters help minimise hair breakage, reduce limescale build-up, improve water quality, and keep your skin feeling naturally hydrated after every shower. We build every filter using high-quality materials and long-lasting cartridges that provide reliable performance for up to six months. With fast Australia-wide delivery, simple DIY installation, and dedicated customer support, we’re committed to making it easy for you to upgrade your shower with a filtration system you can trust.